For emergency property maintenance during office hours and outside of office hours, please contact our office immediately on

(03) 5562 9014.

An on duty property manager will be contacted via this number at all times.


What is considered an emergency?

According to Consumer Affairs Victoria, urgent repairs are:

  • A burst water service
  • A blocked or broken toilet system
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • A failure or breakdown of any essential service or appliance provided by your landlord or agent for hot water, water, cooking, heating, or laundering
  • Failure or breakdown of the gas, electricity, or water supply
  • Any fault or damage in the premises that makes the premises unsafe or insecure
  • An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • A serious fault in a lift or staircase.

If you have a gas emergency, contact your gas supplier immediately.

Maintenance Request
Fill out the form below to inform us of a maintenance request for your rental property. In the event of an emergency repair, please contact 55629014 immediately!
Fields marked with an * are required

Please be sure to mention the make, model and description of the appliance if applicable

Do you authorise a tradesperson to gain access to your property using keys provided by our office?